Privacy – AVG
Cargoplanner | Courier Limburg
Cargoplanner Logistics B.V. , located at Locht 141 6466 GV Kerkrade, is responsible for the processing of personal data as reflected in this privacy statement.
6466 GV Kerkrade
+31 (0)45 7113334
T.J.L. van Kollenburg is the Data Protection Officer of Cargoplanner | Koerier Limburg He/she can be reached at
Personal data that we process
Cargoplanner | Koerier Limburg processes your personal data because you use our services and/or because you provide them to us yourself.
Below is an overview of the personal data we process:
– First and last name
– Address information
– Phone number
– E-mail address
– IP address
– Other personal data that you actively provide for example by creating a profile on this website, in correspondence and by telephone
– Location data
– Data about your activities on our website
– Data about your browsing behavior across different websites (for example, because this company is part of an advertising network)
– Internet browser and device type
– Bank account number
– Loading and unloading addresses
– Description of cargoes
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect information about website visitors who are under the age of 16. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is over 16. We therefore encourage parents to be involved in their children’s online activities to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at
, and we will delete this information.
For what purpose and on the basis of which basis do we process personal data?
Cargoplanner | Koerier Limburg processes your personal data for the following purposes:
– Handling your payment
– Sending our newsletter and/or promotional flyer
– Calling or emailing you if necessary to perform our services
– Informing you of changes to our services and products
– Allowing you to create an account
– To deliver goods and services to you
– Cargoplanner | Koerier Limburg analyzes your behavior on the website in order to improve the website and tailor the offer of products and services to your preferences.
– Cargoplanner | Koerier Limburg also processes personal data if we are legally obliged to do so, such as data we need for our tax return.
Cargoplanner | Koerier Limburg does not, on the basis of automated processing, make decisions about matters that may (significantly) affect individuals. These are decisions that are made by computer programs or systems, without any human (for example, an employee of Cargoplanner | Koerier Limburg) between them. Cargoplanner | Koerier Limburg uses the following computer programs or systems:
Easytrans. This is our trip system which is housed with another company with whom we also have a processor agreement. This company also complies with AVG guidelines.
How long we keep personal data
Cargoplanner | Koerier Limburg stores your personal data no longer than strictly necessary to realize the purposes for which your data are collected. We apply the following retention periods for the following (categories) of personal data:
Customers can have their data deleted upon request if it is not data we legally need. Consider, for example, the IRS.
Sharing personal data with third parties
Cargoplanner | Koerier Limburg does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processor agreement to ensure the same level of security and confidentiality of your data. Cargoplanner | Koerier Limburg remains responsible for this processing.
Cookies, or similar techniques, we use
Cargoplanner | Koerier Limburg uses only technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preference settings. It also allows us to optimize our website. You can opt out of cookies by setting your Internet browser to no longer store cookies. In addition, you can also delete any information previously stored through your browser settings.
Viewing, modifying or deleting data
You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Cargoplanner | Koerier Limburg and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organization named by you.
You may send a request to view, correct, delete, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to
To ensure that the request for inspection was made by you, we ask that you send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen’s Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
Cargoplanner | Koerier Limburg would also like to point out that you have the possibility to file a complaint with the national regulator, the Authority for Personal Data. You can do so at the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we secure personal data
Cargoplanner | Koerier Limburg takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or at